Communication

Crisp + StackGo

Crisp and the compliance workflow around it.

Crisp publishes 9 trigger events and 10 actions on its public Zapier listing. That is what a StackGo connector would be built on.

Communication Across the workflow Not connected yet

Also listed under Client onboarding

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What Crisp is

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Description supplied by Crisp.

Where it fits

Across the workflow, not at a step

A chat or support tool does not sit at one step of a compliance workflow. It carries the workflow to the people who have to act on it — which is why it belongs here, and why pinning it to Intake or Monitor would be wrong.

A check can start from
  • Edited Contact
  • New Contact
What StackGo sends to Crisp

An outcome, never the client’s identity data. Crisp would be told what happened; the verification detail stays in your system of record.

  • What happened
  • Who it was for
  • When
  • Where the record is

Every field is optional. What each one holds, and which carry personal data, is set out once in what “integrates with” actually means.

Everything else Crisp publishes

Crisp’s public integration surface

The rest of what Crisp exposes on Zapier, beyond the ones above. This is the raw material a connector would use.

7 more events
  • Message Sent
  • Message Incoming
  • New Conversation
  • New Session Event
  • Conversation Custom Data Updated
  • Conversation Segments Updated
  • Conversation Status Change
10 actions
  • Add Segments to Conversation
  • Create/Update Contact
  • Create Conversation
  • Add a User Event
  • Send Note Message
  • Send Operator Text Message
  • Send User Text Message
  • Change Conversation State
  • Search for Conversation
  • Search for a Profile

Names are Crisp’s own, read from its public Zapier listing on 28 August 2026.

Questions

Common questions about Crisp

Which Crisp events can start a compliance check?

“Edited Contact”, “New Contact”. These are Crisp’s own trigger names from its public Zapier listing. StackGo does not connect to Crisp yet, so they show where a connector would start.

Questions taken from what people actually search in Australia. We answer only the ones our own data answers.

Crisp is made by crisp.chat. We are not affiliated with them.

Where this sits

Crisp sits beside the work, not inside it.

The compliance work happens in the five workflows below. Crisp is where a check can start, or where the result lands.

Intake
Verify
Screen
Assess
Monitor
Others in communication
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Want Crisp connected?

Requests decide the build order. Tell us and we will tell you where it sits.

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