Verify clients from a monday.com board
Run compliance from inside monday.com. Checks start from a record and the result lands back on the client.
Also listed under Practice management and CRM
monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Description supplied by monday.com.
What starts a check from monday.com
You do not open StackGo. A change in the system starts the work, and the system stays your source of truth.
An AML check if your account uses them: usually your compliance form, then ID and selfie, then your risk assessment. Otherwise ID and selfie.
- Start it
-
KYC Commandset toStart - Comes back
- KYC Status and Verification Link, plus Risk Assessment Status and Risk Assessment for an AML check
monday.com has one command. It runs whichever check your account uses. For AML results on the board, add the Tranche 2 columns to it in StackGo’s monday.com settings. How the risk assessment works · Australia’s Tranche 2 rules
What StackGo puts back on the record
Columns StackGo adds to the boards you connect, plus updates on the item. No files are added. What goes back to your CRM by default.
| Field | What it holds |
|---|---|
| KYC Command Outcome | Start or Terminate. Cleared once the decision is in |
| KYC Status Outcome | Started, then Positive, Negative, Resubmission required, Expired or Review |
| Verification Link Outcome | A link to the check: first for the client, then to the result in StackGo |
| Item updates Outcome | One when the check link is sent, and one with the decision and a link to the check |
| Risk Assessment Status and Risk Assessment Outcome | AML check only, when you add the Tranche 2 columns: Complete, and High, Medium or Low |
- Outcome Carries no identity data. Safe anywhere your team already works.
A native connector, set up once
Set KYC Command to Start on an item; the result lands back on the board.
Connect monday.com once from StackGo
A one-off set-up before your first check: connect monday.com, then add each board you want to start checks from.
- Manage on the Monday CRM card, then Connect Monday.
- monday.com opens to sign in and allow access. Only when you install. StackGo never sees your password.
- Add a board and map its email column. StackGo adds KYC Command, KYC Status and Verification Link.
- Connect as many boards as you need.
From an item on your monday.com board to a verified client
Once monday.com is connected, your team changes one column. StackGo emails the client, they verify on their phone, and the result comes back to the same item on your board.
- Set KYC Command. Change the item’s KYC Command column to Start.
- Check link sent. StackGo acts straight away: KYC Status shows Started and an update is posted.
- The client verifies. For an AML check, usually your compliance form first. Then ID photo and selfie on their phone.
- Result on the item. KYC Status shows the result, and the Verification Link opens the check.
- Full report in StackGo. Document, images and a timeline of the check, with a PDF for your records.
Set KYC Command to Start on the item
Set KYC Command to Start on any item on a connected board.
- Set KYC Command to Start on the item. It runs your account’s check: an AML check if your account uses them.
- The email column you mapped is where the check link goes.
- KYC Status shows Started when the check link goes out.
On the client’s phone, in a few minutes
Everything happens on the client’s own phone, from the email StackGo sends. For an AML check, your compliance form usually comes first.
- Open the link. An email from IdentityCheck, sent on behalf of your business.
- A compliance form. For an AML check, usually your compliance form comes first. For a KYC check, only if you have set one up.
- Photograph the ID. Passport, driver licence or national ID card.
- Take a selfie. A quick photo to match their face to the ID.
The result lands on the monday.com item
The result lands on the item, with an update recording the decision.
- KYC Status shows the result: Positive, Negative, Resubmission required, Expired or Review.
- Verification Link opens the check in StackGo.
- An update on the item records the decision, with a link to the check.
The result and the full report in StackGo
The report records the document, date of birth, ID and selfie images, and a timeline of the check. Download it as a PDF for your records.
Common questions about monday.com
How does StackGo connect to monday.com?
Natively. Click Manage on the Monday CRM card under Integrations in StackGo, then Connect Monday to authorise StackGo; no password is shared. Add a board and map its email column, and StackGo adds the KYC Command, KYC Status and Verification Link columns.
How do I start a check from monday.com?
On an item, set the KYC Command column to Start. It runs your account’s check: an AML check if your account uses them, usually your compliance form, then the ID check, then your risk assessment. StackGo acts on it straight away: it emails the check link and sets KYC Status to Started. Setting KYC Command to Terminate stops a check in progress.
What is written back to monday.com?
KYC Status is set to the result, the Verification Link column opens the check in StackGo, and updates on the item record when the link was sent and the decision. For an AML check, with the Tranche 2 columns added, Risk Assessment Status and Risk Assessment are set too.
What does the client have to do?
Open the email from IdentityCheck on their phone, answer a short form if you have set one up, photograph their ID and take a selfie.
How does my team find out the result?
StackGo emails the Notification Email set under Account, Notifications, with the result in the subject line and a link to the full report. The PDF report can be attached if you ask us to turn it on.
monday.com is made by monday.com. We are not affiliated with them.
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